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Privacy Policy

Last updated: March 2026  ·  NEXT11VEN Ltd

1. Who We Are

NEXT11VEN Ltd ("NEXT11VEN", "we", "us", or "our") operates the platform available at next11ven.com — a non-league football recruitment platform connecting players, coaches, and clubs across the UK.

We are the data controller for all personal information collected through our website and platform. If you have any questions about how we handle your data, contact us at hello@next11ven.com.

2. What Data We Collect

We collect the following personal information when you register or use NEXT11VEN:

Account Information

  • Full name and email address
  • Phone number (for SMS notifications)
  • Location and region within the UK
  • Account type (player, coach, or fan)

Profile Information (Players & Coaches)

  • Playing position, current level, and experience
  • Club history and availability status
  • Highlight reels and profile media you upload
  • Stats and performance information you provide

Payment Information

  • Payment details for premium subscriptions, processed securely via Stripe
  • We do not store your card details — these are held by Stripe

Usage Data

  • Pages visited, features used, and time spent on the platform
  • Device type, browser, and approximate location (via IP)

3. How We Use Your Data

We use your personal information to:

  • Create and manage your NEXT11VEN account
  • Display your profile to clubs, coaches, and scouts on the platform
  • Send you email communications via MailerLite (onboarding, platform updates, opportunities)
  • Send you SMS notifications via Twilio (where you have opted in)
  • Process premium subscription payments via Stripe
  • Improve the platform through analytics (Vercel Analytics)
  • Respond to your support queries and feedback
  • Comply with our legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Contract — processing necessary to provide the service you signed up for
  • Legitimate interests — platform analytics and improving our service
  • Consent — marketing emails and SMS, which you can withdraw at any time
  • Legal obligation — where required by law

5. Third-Party Services

We share data with the following trusted third-party providers who process data on our behalf:

We do not sell your personal data to any third parties.

6. Data Retention

We retain your personal data for as long as your account is active, or as needed to provide the service. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

Payment records are retained for 7 years in accordance with UK financial regulations.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data ("right to be forgotten")
  • Right to restrict processing — request we limit how we use your data
  • Right to data portability — request your data in a portable format
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, contact us at hello@next11ven.com. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies for analytics and to improve your experience. By using NEXT11VEN, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect functionality.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and never stored on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of NEXT11VEN after changes constitutes acceptance of the updated policy.

11. Contact & Complaints

For any privacy-related queries, contact us at hello@next11ven.com.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

NEXT11VEN Ltd  ·  Registered in England & Wales  ·  hello@next11ven.com